Privacy Policy

Overview

This Privacy Policy explains how MERCENAI collects, uses, stores, and shares information when you visit our website, create an account, request a demo call, use our dashboard, or use our AI phone agent services.

By using MERCENAI, you agree to the practices described in this policy. If you use MERCENAI on behalf of a business, you confirm that you are authorized to provide information for that business.

Information we collect

We collect information you provide directly, information created when you use the platform, and limited technical information collected automatically.

• Account and contact information, such as name, email, phone number, company name, and login details.
• Billing and subscription information processed through our payment provider.
• Business information you add to configure agents, such as services, pricing, FAQs, scripts, rules, scheduling details, leads, and customer notes.
• Call-related data, such as phone numbers, call timestamps, call outcomes, transcripts, recordings when enabled, and agent instructions.
• Demo request information, including the details you enter to receive a test call.
• Usage data, device data, IP address, browser type, pages viewed, referral links, and similar analytics information.

How we use information

• Provide, operate, maintain, and improve MERCENAI.
• Create and run AI phone agents, demo calls, call workflows, follow-up campaigns, and account features.
• Process payments, subscriptions, usage, support requests, and account notices.
• Monitor reliability, prevent abuse, protect accounts, and enforce our Terms of Service.
• Respond to questions, send product updates, and send marketing messages where permitted.
• Measure website performance, attribution, referrals, and product usage.

AI processing and call data

MERCENAI processes the business information, call context, and caller inputs needed to complete AI phone conversations. Call transcripts, summaries, outcomes, recordings, and related metadata may be stored so you can review activity and improve your setup.

You are responsible for making sure you have the right to upload business data, lead data, customer data, recordings, and call instructions to MERCENAI.

Cookies and analytics

We may use cookies, local storage, analytics tools, referral tracking, and similar technologies to keep the site working, remember preferences, understand traffic, prevent abuse, and measure marketing performance.

You can adjust cookie settings in your browser. Blocking cookies may affect parts of the website or dashboard.

Service providers

We may share information with vendors that help us provide the service, including hosting, payments, communications, analytics, customer support, authentication, email, telephony, AI infrastructure, security, and data storage providers. These providers may only use information as needed to perform services for us.

Legal, safety, and business transfers

We may disclose information when required by law, to protect rights and safety, to prevent fraud or abuse, to enforce agreements, or as part of a merger, acquisition, financing, or sale of assets.

Retention

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes. You may request deletion of eligible information by contacting us.

Security

We use commercially reasonable technical, administrative, and organizational safeguards designed to protect information. No internet service can be guaranteed to be 100% secure, so you should use strong passwords and protect account access.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to opt out of certain marketing or targeted advertising uses.

To make a privacy request, contact us at georgetasan8@gmail.com. We may need to verify your identity before completing a request.

Children

MERCENAI is intended for business users and is not directed to children under 18. We do not knowingly collect personal information from children.

International users

If you use MERCENAI from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.

Contact

For privacy questions or requests, contact MERCENAI at georgetasan8@gmail.com.